Shipping policy

Shipping Policy

Last updated: April 2026

Order Processing All orders are processed within 1–3 business days of payment confirmation. Orders are not dispatched on weekends or Australian public holidays. During peak periods, processing times may be slightly extended — we appreciate your patience.

All parcels are photographed prior to dispatch as part of our record-keeping process.

Domestic Shipping (Australia)

  • Carrier: Australia Post
  • Signature on delivery is required for all orders. 
  • A tracking number will be provided once your order is dispatched

Estimated delivery times vary by destination within Australia. Please refer to Australia Post for current transit estimates.

International Shipping

We ship to most countries worldwide via Australia Post. International shipping rates are calculated at checkout based on destination and parcel weight.

  • Signature on delivery may be required at our discretion based on the nature or value of the order. Authority to leave may apply to standard orders where no signature requirement is determined.
  • A tracking number will be provided once your order is dispatched

Estimated international delivery times vary by destination and are not guaranteed. Toyz Boyz is not responsible for delays caused by customs processing or carrier circumstances beyond our control.

Duties & Taxes — USA Customers For orders shipping to the United States, all applicable import duties and taxes are covered (Delivered Duty Paid). USA customers will receive a separate invoice for duties and taxes prior to dispatch. Your order will not be shipped until this invoice is settled.

Duties & Taxes — All Other International Customers For all other international destinations, any import duties, taxes, or customs fees charged upon arrival in your country are the sole responsibility of the buyer. Toyz Boyz has no control over these charges and cannot predict their amount. Please check with your local customs authority before ordering.

Tracking & Lost Parcels All orders include tracking. Once dispatched, tracking details will be sent to your registered email address. If your parcel appears lost or significantly delayed, please contact us and we will assist in lodging an enquiry with Australia Post.

Incorrect Address Please ensure your shipping address is correct at the time of ordering. Toyz Boyz is not responsible for parcels delivered to an incorrectly provided address. Additional postage charges may apply for re-dispatch.

Pre-Orders

Pre-orders are processed and dispatched once stock arrives at our warehouse. Estimated arrival windows are provided in good faith based on supplier information and are subject to change without notice. You will be notified when your pre-order is ready to ship. Please refer to our Refund Policy for full pre-order cancellation terms, including applicable fees.

 

Contact For all shipping enquiries, please contact us via the Contact page on our website.