Refund policy
Return & Refund Policy
No Change of Mind Returns We do not accept returns or offer refunds for change of mind purchases. Please choose carefully before completing your order.
Pre-Order Cancellations
Pre-orders are placed on the basis of confirmed intent to purchase. By completing a pre-order, you acknowledge and agree that we place the order with our supplier on your behalf at the time of purchase.
Cancellations due to change of mind are not accepted once a pre-order has been placed. In exceptional circumstances where a cancellation is approved at our discretion, a 15% cancellation fee will be deducted from the refund amount to cover costs already incurred with our supplier. This fee is non-negotiable and forms part of the agreed terms at the time of purchase.
If you have concerns regarding your pre-order (e.g., a significant delay beyond the estimated arrival window), please contact us at toyzboyz.au@gmail.com and we will assess your request on a case-by-case basis.
By placing a pre-order, you confirm that you have read, understood, and agreed to these cancellation terms.
Damaged or Incorrect Items If you receive an item that is damaged in transit or different from what you ordered, you must contact us within 7 days of delivery. Claims made outside this window will not be accepted.
To lodge a claim, please email us with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Return Postage The buyer is responsible for all return postage costs. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Assessment & Refund Determination Once your return is received, we will assess the item and determine whether a refund, replacement, or store credit is applicable. We will notify you of the outcome. Refunds are not guaranteed and are issued at our discretion based on the assessment.
Our Dispatch Records All parcels are photographed prior to dispatch as part of our quality control and record-keeping process. These records may be used to assess the condition of items at the time of shipment.
Contact For all return enquiries, please contact us before sending any items back.